Website Inquiry Information
When you contact LMC Crystal, we use the information you provide to reply to project inquiries, send requested catalogs and manage the follow-up you ask for. This notice explains what we collect and how we use it.
When you contact LMC Crystal through the website, email or WhatsApp, we may receive your name, email address, WhatsApp or phone number, company name, country or region, project type, product interest, drawings, moodboards, reference images, project notes and catalog request details.
We use your details to reply to your inquiry, prepare relevant product or catalog information, discuss quotation requirements and support agreed project follow-up. We do not sell inquiry information.
When you request a catalog, we use the product interest and contact details you provide to send the most relevant version and answer related questions.
We do not sell inquiry information. We may share inquiry details within LMC with the people involved in replying to your request, preparing a quotation, coordinating production or arranging delivery. We may also share relevant information with trusted service providers when they are needed to support an agreed project, packing or delivery scope. Website inquiries are processed and stored using Cloudflare, sent to our team through Resend, and received in our Feishu mailbox. These providers may process information outside your country. Access is limited to the people and service providers needed to handle your inquiry.
We keep inquiry information only for as long as needed to respond, manage requested follow-up, meet legal obligations and maintain necessary business records.
LMC Crystal uses Google Analytics 4 to understand website visits, traffic sources, countries or regions, devices, landing pages and interactions such as successful inquiry submissions and clicks on business contact links. Advertising personalization and Google Signals are disabled. Names, email addresses, phone numbers, messages and uploaded project information are not sent to Google Analytics. Campaign links may contain non-personal UTM labels so LMC Crystal can understand which public content or channel generated a visit. Google Analytics may use cookies. Visitors in the European Economic Area, the United Kingdom and Switzerland are asked to allow analytics before GA4 starts. We also wait for consent if we cannot determine your region. Elsewhere, GA4 starts automatically without a consent pop-up. For GA4, in all regions, we respect saved refusals and browser Global Privacy Control (GPC) and Do Not Track (DNT) signals. You can refuse or withdraw permission at any time using Analytics choices on this privacy notice. The website and inquiry forms work with analytics disabled. We also use cookie-free Cloudflare Web Analytics for page and performance statistics; it currently excludes visitors in the European Union. Learn more about how Google uses information from sites that use its services.
You can choose what information to send. If you want to update or remove inquiry information from future follow-up records, contact [email protected].
For questions about this Privacy Notice or a project inquiry, contact [email protected] or WhatsApp +86 181 2665 4180. LMC Crystal is located in Foshan, Guangdong, China.
We may update this notice when our website services or data practices change.
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